FAQ

New Designs

If you can't find a design you love, don't worry! We release new designs weekly, so make sure you sign up to our newsletter at the bottom of our home page (don't worry we wont spam you!). We can accommodate a custom design upon request, just email us on the contact page or use our live chat button. 

Shipping Information

All shipments are exclusively shipped from the United States. Shipping usually takes around 4-7 business days depending on your location. Thank you so much for your confidence and support of the DieCast brand!

Tracking Your Order

Please visit the track your order page to receive an update on your order. Do not hesitate to reach out to us if you have any questions!

Exchange Policy

At this time, we do not offer returns. However, we do accept exchanges. To be eligible for an Exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt of the original purchase. We reserve the right to deny any exchange but will do our best to accommodate our customers. Please email diecasthelp@gmail.com for help on exchanges.

Additional Questions

If you have any additional questions, please reach out to our live chat in the bottom right of your screen or email us at diecasthelp@gmail.com